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Support
Providing World-Class Support
Thank you for your business. We are looking forward to providing you with world-class support. A quick phone call to a knowledgeable support person can save you hours of frustration. Our staff of experienced professionals is dedicated to helping you with your hardware or software challenges.
Support Contact Information
- Email: support@goscan.com
- Phone: (858) 240-2186
- Hours: 7 am to 5 pm Pacific Standard Time
Click Here to download the latest fully functional demo version of GoScan v2!(3.3Mb)
- Average call response time under 30 seconds
- Highly trained and certified support personnel
- Extensive hardware/software lab for problem testing
- Fast track escalation procedure for quick response to complex issues
Product Requirements
- Intel Pentium III based processor running 600 MHz or higher
- Microsoft Windows XP SP2 or above
- Microsoft .Net Framework 3.5 or above
- 500 MB free hard-drive space for complete installation
- 256 MB RAM
- VGA color or better monitor
- TWAIN compatible scanner or fax server
- Compatible database or content management system
- Internet connection at dial up or better speed
- CD-ROM drive
- Free USB port
Supported 1-D Barcodes |
- Code 11
- Code 39
- Code 93
- Code 128
- 2of5 Interleaved
- Codabar
- EAN 8
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- EAN 13
- UPC A
- UPC E
- Add 2
- Add 5
- PostNet
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Supported 2-D Barcodes |
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QR Code
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Top 3 Support Questions |
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Answer |
| What barcode fonts can I use? | Supported fonts include Code 11, 39, 128, 2of5, Codabar, EAN 8/13, UPC A/E, Add 2/5, PDF417, and Data Matrix. |
| Where can I get free bar code fonts? | Free downloads are available right here; code39wide, code39extended, code39, IDAutomationHC39M_Free.ttf |
| Can I use a network enabled copier to scan into GoScan? | Yes, you can use the hot folder feature to scan from your copier into GoScan. |
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