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GoScan Customers
City of Long Beach
County of Los Angeles
Fairfield Residential
Glidewell Laboratories
Government of Guam
Kaiser Permanente
Motivational Fulfillment
Ohio School Pictures
Olinger Group
Orange Unified School District
State of Alaska
State of Colorado
State of Connecticut
State of North Dakota
Transforming Local Communities
United States Marine Corps
University of Nevada, Reno
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goscan support

Providing World-Class Support

Thank you for your business. We are looking forward to providing you with world-class support. A quick phone call to a knowledgeable support person can save you hours of frustration. Our staff of experienced professionals is dedicated to helping you with your hardware or software challenges.

Support Contact Information
  • Email: support@goscan.com
  • Hours: 7 am to 5 pm Pacific Standard Time
  • Average call response time under 30 seconds
  • Highly trained and certified support personnel
  • Extensive hardware/software lab for problem testing
  • Fast track escalation procedure for quick response to complex issues
 

Supported 1-D Barcodes

  • Code 11
  • Code 39
  • Code 93
  • Code 128
  • 2of5 Interleaved
  • Codabar
  • EAN 8
  • EAN 13
  • UPC A
  • UPC E
  • Add 2
  • Add 5
  • PostNet

Supported 2-D Barcodes

  • PDF417
  • Data Matrix
  • QR Code
 

Top 3 Support Questions

Q.
What barcode fonts can I use?
A.
Supported fonts include Code 11, 39, 128, 2of5, Codabar, EAN 8/13, UPC A/E, Add 2/5, PDF417, and Data Matrix.
Q.
Where can I get free bar code fonts?
A.
Free downloads are available right here; code39wide, code39extended, code39, IDAutomationHC39M_Free.ttf
Q.
Can I use a network enabled copier to scan into GoScan?
A.
Yes, you can use the hot folder feature to scan from your copier into GoScan.
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